John W. Hall, PhD, LP​​​​​​
clinical psychology & hypnotherapy​​​​​​​​​​
Policies & Procedures
Because I believe that therapy works best when you feel confident that information you share with me will stay with me, I feel it is essential to let you know the limits that exist on this confidentiality. 
  • The first is that I am required by law to disclose as much information as is necessary to stop you from hurting yourself or someone else. 
  • The second is another legal requirement that I disclose information to stop a child or dependent person from being abused. 
  • The third is discussed under insurance below. 
  • Finally, I have several professional colleagues in the local area with whom I consult about questions or challenges I am facing with clients. When possible, I do not share identifying information with this group, and even when such information is shared, my colleagues are bound by the same requirement of confidentiality outlined above. If you have personal connections to local mental health providers, please let me know so that I can avoid anonymously discussing your case at all.
If you have concerns about confidentiality, please feel free to discuss them with me prior to disclosing the sensitive information.

Office information: 
Office hours are by appointment only. Individual and couples sessions last 55 minutes, unless otherwise arranged. Longer sessions, arranged in advance, are billed on a pro-rated basis. Sessions must begin and end promptly.  At the intial session, there will be a little bit of paperwork to complete, so arriving five minutes early would be a good idea.  If you'd rather complete the paperwork in advance, it is available
here .

If you must cancel an appointment for any reason, please do so at least 24 hours in advance, or you will be charged $150 for the session. To cancel an appointment, simply leave a message on my voice mail (704.258.5553) or send me an email.

The fee for a 55 minute individual or couples session is $150. Since the first session involves significantly more administrative details, the fee for it is $175. Payment in full (cash, check, or card) is due at the time of the session. I reserve a certain portion of my schedule to work on a sliding-scale fee, which is based on your total yearly income. Please contact me to find out if I have available sliding-scale openings.

In general, I do not participate in insurance plans.  The one exception is that most BCBS insurance plans recognize me as a preferred provider. Please contact BCBS, if they are your insurance company, to determine whether I am covered as a participating provider or not. If I am a participating provider, you will owe your copay/coinsurance at the time of the appointment and I will try once to file your insurance claim with your insurer. I do this as a courtesy. It is important to remember, however, that you are responsible for your fee in the event that your insurance fails to pay.
  • WARNING: please be aware that your insurance company will not pay unless I diagnose you with a "mental disorder" and tell them what it is. Further, some insurance companies require mental health providers to provide additional information regarding personal history, sexuality, HIV status, drug and alcohol use, and so on. My failure to do so may result in denial of benefits. You may wish to avoid the "mental disorder" label and protect your confidentiality by electing not to use your insurance. Although it is highly unusual for insurers to ask for significant further information, they reserve the right and I believe that you should know what they would do with the information if they chose to collect it. Feel free to contact your insurer to determine their policies relating to privacy and personal health information. Please contact me if you would like further information. 

Telephone consultation: 
If telephone or video telehealth consultation is required in the context of an urgent situation or because you are out of town or ill, it will be billed at the usual rate for psychotherapy. There will be no charge for brief calls, such as cancellations or changes in appointment time. 

If you need to reach me, you may leave a message on my voice mail or send me an email, both of which I check several times daily and at least once each evening. Please note; however, that I am not available for 24 hour emergency care. If the issues you are facing are likely to require contact with me at any time, it is unlikely that I am the appropriate therapist for you. If you feel you cannot safely wait for me to return your call, call the CMC Behavioral Health Center's Psychiatric Emergency Department at 704.358.2800. If you need emergency care when I am unavailable, you will need to call the above number or go to the nearest emergency room.

Outside contact: 
It is possible that we will occasionally run into each other in the community. In an effort to protect the privacy of our relationship, I will not initiate contact with you. Instead, I will follow your lead. If you greet me, I will respond. If you would like to introduce me, I will do the same. If you prefer to act as if you have not met me, I will deny knowledge of you. I will strive to disclose no more information than you do in any encounter.